Tour Terms and Conditions

Reserving your tour:

We can reserve your tour online or by phone using either Visa or Mastercard. We also accept debit and cash at our shop.  All prices are listed per person, and are based on double occupancy.

Cancellations:

For our special events (Full Moon Paddle, SUP Yoga, etc.):

Cancellations received up to two weeks before your tour will receive a refund of the full amount paid, less a $5 administrative fee.

Cancellations received between one-two weeks before your tour will receive a credit of the value of the tour (less a $5 administrative fee) to be used within the same season of the previously booked tour.

If you need to cancel within one week of your tour (or if you fail to show up for the tour) we will require a full payment of the tour cost.

For tours lasting less than 4 days:

Cancellations received up to two weeks before your tour will receive a refund of the full amount paid, less a $25 administrative fee.

Cancellations received between one-two weeks before your tour will receive a credit of the value of the tour (less a $25 administrative fee) to be used within the same season of the previously booked tour.

If you need to cancel within one week of your tour (or if you fail to show up for the tour) we will require a full payment of the tour cost.

For tours lasting 4 days or more:

Cancellations received at least 60 days before your tour will receive a 50% refund of any deposit paid. Cancellations received between 60 and 30 days before your tour will forfeit deposit. If you need to cancel within 30 days of your tour (or if you fail to show up for the tour) we will require full payment of the tour cost.

If we have to cancel your tour, you will be refunded any amount that you have paid to us.

For Clinics:

Payment of the total cost of the clinic is required to book your spot.
For cancellations occuring up to 2 weeks (14 days) before the clinic date, you will receive a full refund, less an administration fee equal to 10% of the total course cost.
For cancellations occurring within 2 weeks (14 days) of the clinic date, no refund will be issued, unless we are able to re-book your spot.  If we are able to fill your spot, you will receive a full refund, less an administration fee equal to 10% of the total course cost.

Insurance:

Travel accident and cancellation insurance is strongly recommended. If you choose not to purchase insurance, we ask that you sign a waiver indicating that you have not purchased insurance.  This will include that you understand the risks associated with that decision.

All prices listed are subject to HST, and are based on double occupancy.  Some tours require a minimum number of participants to operate.

Please be advised that the tours may be adjusted according to weather, ability of the group, and timing.

Unless specified otherwise, the following will not be included in the tours:

  • any transportation required to get you to our starting / pickup point
  • use of an LAO bicycle
  • travel insurance
  • emergency services
  • personal bicycle repairs
  • losses or damages occurring before, during, or after the tour
  • personal items
  • phone calls
  • food and beverages that are not specified in the tour description, etc.
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